Help & Support
Contact Us
You can email us at info@cambiumcamping.com. Any questions emailed will be answered in less than 24 hours.
Alternatively, use the live chat on the right-hand side of the screen for immediate assistance.
Frequently Asked Questions
How can I contact CambuimCamping?
You can email us at info@cambiumcamping.com where our customer service team will be happy to help you with whatever you need! Any questions emailed will be answered in less than 24 hours.
Do you ship worldwide?
Yes, we ship to customers all over the globe.
Where do you ship from?
We ship directly from our fulfillment center in Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Orders are processed between Monday and Friday within 1-3 business days and shipped the next day. Please note: We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
Prices are tax-free. You may be liable for import duties and taxes determined by your local customs office upon arrival.
How do I return an item?
Please contact us at info@cambiumcamping.com to begin the return process.
What if the item received is defective?
Contact us immediately with your order number and clear photos of the damage. We will resolve the case as quickly as possible.
When will I receive my refund?
Refunds are credited to your original payment method within 7-10 business days of receipt of the item.